JUST GAMING, NO HASSLE!

JUST GAMING, NO HASSLE!

At NextgenOEM, we understand how important your gaming setup—or any other activity that relies on your computer—is to you. That's why we're committed to making returns as easy and hassle-free as possible. Whether something isn't quite right or you simply changed your mind, our goal is to get you back to enjoying what you love with minimal fuss.

Step 1: Let Us Know
Call us or send us an email at support@nextgenoem.com to let us know what happened to your product so we can have a technician help you out. Even if the product is perfectly fine but not quite to your liking, please let us know—we truly value customer feedback and want to make sure you're happy with your experience.

Step 2: Getting Ready

  • We will send you a prepaid  on the packaging.
  • Please return the item in its original packaging, including all accessories and tags.
  • We know things can get lost, so if you’re missing any packaging, don't worry—just contact us and we’ll help you figure it out. Our support team is always ready to assist.

Step 3: Receive Your Refund or Replacement

Once we receive your returned item, we’ll take care of the rest. Refunds usually take 5-7 business days to appear on your original payment method. If you’re getting a replacement, we’ll make sureturn label to make returning your item as easy as possible. Simply put the labelre it’s shipped to you as quickly as possible, so you can get back to enjoying your setup without delays.

Based on the return policy, here are some potential FAQ questions from a customer's perspective:

Frequently asked question

How do I get the prepaid return label?

We will email you the prepaid return label. If you don't have access to a printer, we can mail the label to you, which usually takes 5-7 business days.

Can I change my return to a replacement after I initiate it?

Absolutely! Depending on where we are in the return process, we can switch it to a replacement for you.

Are there anyproducts that are not eligible for returns?

All
products purchased through our website are eligible for return.

How do I track the return or replacement process?

Once you've shipped your item back, we'll provide tracking information and updates so you can stay informed about the progress.

Can I get an exchangefor a different product instead of a replacement?

Yes! Just give us a call or mention it in your email, and we'll work with you to see if we can fulfill your request.

What happens if I don’t have all the accessories that came with the product?

Let us know which accessories are missing, and we'll help you sort it out.

How do I know if are stocking fee will apply to my return?

A restocking fee may apply if we
receive items or parts that were not originally from NextgenOEM.